Regardless of your worth or status in life, you are human and that means you go out to eat, shop for clothes, purchase gifts and get your hair cut and as a consumer, you've probably read a few online reviews in your years on the internet.
In 2019, you can’t afford to ignore online reviews. From home wares to new cars, consumers rush to online review sites, this is great for small business BUT also opens you up to that particular individual who may leave a very emotional review that will be very damaging to your business, this is where the BOM built a platform to embrace consumer feedback, even by us rewarding your customers to leave you constructive feedback BUT every single review is moderated and we don’t publish it until you see it and communicate with your customer online reviews. Create social proof, increase consumer trust, and they connect you to your consumers directly on the BOM.
If you’re not already working to improve your online reviews, you can start now by claiming or adding your business to the BOM and utilise our review cards and BOM badge and together we begin to encourage your customers on the importance of leaving honest reviews, optimising your listings on each platform, and providing excellent customer service. By now you should be convinced that your company must pay attention to online reviews, but just in case you’re not, below are 20 online review stats to fuel your business for 2019.