I shop at other chemist warehouse stores and i was at Plenty Valley Westfield and noticed a new one had opened, so for convenience, i decided to use it. It was a Tuesday mid morning,,so not a busy time. I was told 20 mins for a script, which i thought was strange, as the pharmacy had about 12 people in the store. I waited one hour and only as i was over heard complaining to another disgruntled customer, a pharmacist heard me and processed the script then, otherwise, i am unsure how much longer it would have taken. I am putting this review on the BOM as i wish to connect to this franchisee and hear from them, that they will improve the way they are managing this particular store, as i saw alot of other online reviews with same issue.